Terms & Conditions - MUJ
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Terms & Conditions



All references to “you” or “your” in this Terms & Conditions of use (“Terms”) are to the individuals who have an active, valid subscription and are enrolled in a course offered by Manipal University Jaipur (“MUJ”, “we”, “us”, “our”) and contracts with MUJ for their personal use and for the purpose of acquiring knowledge and skills. This Terms is an agreement between you and MUJ, that provides your rights to the online courses, assignments, assessments, data or copyrightable training materials, content, documentation, program material, discussion boards, videos and other media simulations (audio and video clips), illustrations, webinars, online learning platform, software and other electronic services being digital assets, that allow you to view and use content and services (“Services”) that are available via this website (“the website”), learning management systems and third party websites. The words “course” or “program” shall mean the same for all references on the website. All program techniques and study materials (online and print) are the exclusive intellectual property of MUJ.

From time to time, we may update/modify these Terms to reflect new terms of understanding for the Services. Such modifications of Terms will be effective from the day when these are posted, on the website, unless stated otherwise. Your continued use of the website and the Services after changes become effective shall mean your acceptance of these changes. By accessing the website and Services, you understand and agree that we may change the website at any time, including removing, deleting or modifying any content thereon and you agree to abide by the most current version of the Terms, as revised Terms will supersede all previous Terms. If you do not choose to accept the changes to the Terms, you may cancel your access to the website and the courses as referred under termination.

Any personal information submitted by you in connection with your use of the Services is subject to our Privacy Policy (“Privacy Policy”), as specified in MUJ online privacy policy. In the event of a conflict between the terms and conditions of the website and another MUJ website or partner website, the more specific terms and conditions shall prevail with respect to such conflict and only to website governed by such other terms of use.

You agree not to disclose, modify, reproduce, sell or distribute to any third party, any information (written or oral), including course materials, obtained from the website and learning management systems in connection with MUJ courses or. You may not also use, modify, adapt, download, upload, post, publish, display, perform, transfer or redistribute any materials in any form, format or media or by any means of technology, from any materials from the website, learning management systems, sites linked through third party websites without the prior written consent of us or any of the licensor of the intellectual property rights in such materials. You may not also reproduce any images, illustrations, photographs, extensive text excerpts, chapters or e-books used as part of the course materials or web ILT courses which is used on the website.


You agree that the access to the Services that you obtain after enrolment to a program on the website need access credentials (“Access Credentials”) to access or use the Services. These Access Credentials are confidential and provided only to you or each individual/user, only for such individual to access the Services.

To use certain Services, you will need Access Credentials (username and password), you also agree that Access Credentials shall be kept confidential and any, and all activities that you subscribe. You agree to notify promptly us, of any unsolicited activity under your subscription or any breach of security.  We are not liable for any loss or damages that you may incur if someone else uses your Access Credentials, with or without your knowledge. You shall be responsible for any losses suffered by us and/or any third party, arising out of unauthorised access of your Access Credentials.

We continuously improve the Services on the website and may change the Services at any time, and we would stop providing access to a certain portion of or all our Services. We reserve all right to cancel or otherwise limit your access to any or all Services if we suspect fraudulent, abusive or unlawful activity that occurs under your username, account or Access Credentials or non-compliance of the Terms.

Deliver modalities: Courses are offered through following delivery modalities:

  • Online Live Sessions by Experts: is a live training session available to you via webinar session. Participants are required to sign in at least 10 minutes before the start of the scheduled webinar training session. Participants are expected to go through the e-learning materials before attending the webinar, to enhance the learning experience by discussing the course topics during the Webinar session. Attendance at this live webinar is mandatory and will be monitored and tracked for our records.
  • Online (Self-paced) Learning: provides one assigned individual with the ability to access and consume available e-learning content at their own pace.
  • Video learning: provides one individual to access and consume designed video learning title(s) as part of the course program curriculum.

It is your responsibility to make sure that you complete full courseware within the course validity period, as applicable to the respective program.

MUJ may, under certain circumstances and without prior notice to you, terminate or cancel your access to use of our Services. Cause for such termination shall include, but not limited to:

  1. Breach of the Terms or other agreements or policies or guidelines of the courses offered.
  2. Request arising due to law enforcement or regulatory authorities; or technical difficulties.

In certain events, it may be necessary for us to terminate or cancel part or all of our Services, terminate these Terms and block your account or access, or restrain you as a user on the website or third party website. While your use and access to Services are revoked or suspended, the Terms will remain in effect with respect to other relevant provisions.

We may suspend the provision of a course, and in such an event will contact you in advance on when we will be suspending provision of a course unless the event is urgent or out of an emergency. You may contact us to end your agreement with us for a course, if we suspend it, or inform we will be suspending such course.


You shall not use the Services to cause harm to others or the Service. For example, you may not:

  • Transfer to a third party, either temporarily or permanently, any rights to access or use the Services.
  • Share access to, download, modify, distribute, transmit, display, perform, publish, reproduce, sublicense, create derivative works from or sell any component of the Services.
  • Post or provide inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libellous content or information.
  • Upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise) through the Services.
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, including gain unauthorised access through another person’s Access Credentials.
  • Damage, disable, overburden or impose an unreasonable or disproportionately large load on the website or interfere with proper working of the website or any of infrastructure of the website or the Services (or any network connected with such Services), violate the security of the website or attempt to gain unauthorised access to the website, website content, computer systems or networks connected to the Service of the website through hacking, password mining or any other means.
  • Interfere with or disrupt the website or servers or computer network connected to the website, not follow any requirements, procedures, policies or regulations of network connected to the website.
  • Use of any automated process or service (such as a bot, a spider, periodic caching of information by us, or meta-searching), data mining, malware, spyware, computer code or any other automatic device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of the website or Services provided, any data or content accessed through the website without the prior consent of us.
  • Violate any applicable local, state, national or international law including all applicable data protection laws, regulations or other policies of the website.
  • Engage in any manner which otherwise diminishes the commercial value of the materials on the website.


MUJ and its licensors retain all ownership and intellectual property rights to the products and anything under the Services developed by MUJ and delivered to you under the order placement resulting from Services. You shall not:

  • Remove or modify any program markings or any notice of MUJ or respective licensor’s proprietary rights.
  • Make the products or material resulting from the Services available in any manner to any third party for use in the third party’s business operations;
  • Cause or permit reverse engineering, disassemble, or de-compilation of the programs/Services, Reproduction or distribution or sharing to a third party of training online content is strictly prohibited.


We try every effort to ensure Services are up and running, however, all online services suffer occasional disruptions and outages, and you agree that we are not liable for any disruption or loss you may suffer as a result of (i) including those available on third-party sites;  (ii) any loss of materials, information or content materials provided under Services by system outages; (iii) any resultant delay, wrong delivery, non-delivery of data, transactions or any other information or materials caused by system outages, or (iv) system or Service outages caused by third parties, including without limitation, any server hosting the Services, learning management systems, any internet service providers, any third party sites or internet facilities or networks. The website and/or the Services may be inaccessible due to scheduled and unscheduled maintenance, updates, power outages, system failure, extended downtime and other interruptions, during such period you may not be able to access portions or all of our Services. We do not guarantee availability to you of the course materials or content at all times, and we shall not be held liable for any issues relating to withdrawal of licensor content under the Services.

You agree that possibility exists that Services provided on any third-party site could include inaccuracies or errors, or information or materials that may violate these Terms.  While we attempt to ensure the integrity of the Services on third party sites, we make no guarantees as to Service completeness or correctness. In the event you come across any situation, in which the Services completeness or correctness is in question, please provide us a request at helpdesk@mujonline.edu.in (with subject line “Inaccuracies in Services on Third Party site”) with if possible, a description of Services to be checked and the location (URL), where such Services were found on our website or third-party site in issue, as well as information sufficient for us to enable to contact you. We will make our best efforts and try to address the concern reasonably practicable.


We offer a certificate/degree (as applicable) or other acknowledgements to you, if you have successfully completed the training and have undertaken the entire course duration, with a demonstration of greater understanding and mastery of course material of the program to which you are enrolled. MUJ will issue the certificate/degree subject to (1) your successful completion of the program and have undertaken the entire course duration including assessments (2) payment of full course fee. The decision whether a certificate/degree will be awarded to you will be solely within the discretion of us. You should register with a valid personal e-mail address that you access regularly so that moderation emails can be sent to you.

You should refer to the Privacy Policy for additional details on how we handle personal information and Sensitive Personal Data /Information (SPDI) if you choose to provide those to us or third-party service providers, and you will be re-routed to a secure website to complete the payment transaction. The privacy statement posted at the payment, landing page operated by such third-party vendor will govern the submission and processing of your payment details. Once your payment transaction is completed, you will be re-routed back to a MUJ confirmation page and will receive a confirmation e-mail with your name, course/program order and the payment amount. Please retain this e-mail for your records as this information will be required if you seek a refund from MUJ as described below or refer the applicable refund policy.

You must pay the full/semester wise program fee in advance at the time of your enrolment. Access to the program and online content, will be provided, only after the receipt of the program fee from you. After the receipt of the fee, Formal Start Date of the program (“Formal Start Date” means the ‘orientation session date’ of the program) will be communicated to you.

All prices, products and offers on the MUJ website are subject to change without notice. All program fees payable to MUJ are due as per terms stated in the Terms. You agree to pay any, goods and service tax or other similar taxes imposed by applicable law that MUJ must pay based on the Services that you ordered. You will be charged using the current pricing in effect for the courses at the time of your confirmed order placement. While we make sure most accurate and up-to-date information, in some instances one or more of our prices may be priced incorrectly. This might happen due to digital images, technical errors, or a mismatch. MUJ reserves the right to change prices for all our programs, offers or deals. These changes are done due to market conditions, course termination, price changes, inadvertent and inadvertent errors.


If several discounts or promotional offers potentially apply to a course, only one such discount or offer may be selected for payment of program fees by you. Discount offers and schemes are subject to availability and in accordance with such discounts or promotional offers terms and conditions and may be withdrawn or changed at any time without notice.


We try our best to ensure that our users have a rewarding experience while they discover, assess, purchase and experience our courses. In case you intend to withdraw from the courses, you agree that the following withdrawal and refund rules will apply.

You accept that once a request to cancel your course has been received, your access to any online materials and license to use the course content held on the website will be revoked.

You may choose to withdraw your enrolment from a course by sending us an e-mail to helpdesk@mujonline.edu.in, before start of the session.  The Fees will be refunded as per UGC policy. The details of which are available in the admission manual available on the website.

In rare situations involving unforeseen and extenuating circumstances (i.e, medical emergency) you may request to defer your participation in the program, to the next batch offering for the same course/Service (“Deferral”). Deferral may be granted at sole discretion of MUJ.

Refunds due to Technical Issue:

Refund policy if you suffer a Technical Issue on the website: Refunds will not be granted due to Technical Issues faced by you at the time of enrolment to programs listed on our website, unless you allow us to adequately try and assist you after you provide all detailed description of the Technical Issue that you faced on the website. If we are unable to resolve the issue, we will issue a full refund of the program fees paid for that failed instance due to Technical Issue. Please contact us to solve the issue, before requesting a refund for a technical issue. Final decision on whether the issue is due to Technical Issue or not, solely lies with us, and you expressly waive all your rights or rejections against the same. A “Technical Issue” with the enrolment process means where your enrolment to the Program failed after the payment of Program Fees has been charged to your bank account or credit card account. To meet the condition for claiming a Technical Issue, you have to meet the following criteria:

(a) you should have made a purchase for enrolment to a course on the website;

(b) you must bring the Technical Issue to our attention in writing by sending an email to helpdesk@mujonline.edu.in, as soon as the issue is detected and providing all detailed description and circumstances of the Technical Issue. The claim must be made at the latest 24 hrs after the time and date of the Technical Issue has occurred on the website. You must not have directly or indirectly caused the Technical Issue (through your own action, omission or negligence) and that you have not failed to receive our welcome program enrolment e-mail due to use of filter or email-blocking technology that prevents the correct delivery of email to your registered email, intimating your enrolment to the Program, that you have opted.


MUJ reserves the right to postpone the commencement of the batch due to force majeure events or from any cause beyond our reasonable control, including without limitation, mechanical, electronic or communications failure or degradation.

In case we reschedule the batch start date of a course, you will not be charged for the cancellation or rescheduling and you will be allowed for 100% refund of program fees paid.  MUJ is not liable for any costs incurred by you in the event that MUJ cancels or reschedules the batch.

Please notify us as soon as possible of any request of rescheduling in e-mail or other written communication only. In case you request a reschedule

  1. You have the privilege of rescheduling and attending a batch in future at your convenience, on any date of a scheduled training/ Web Instructor-led training, provided that only one (1) such re-scheduled request will be accepted for a particular session/Web Instructor-led online training. Rescheduling is subject to availability in the session. However, you are required to send a rescheduling request three (3) days before the scheduled date of the respective session.
  2. If you wish to reschedule a Batch start, we will accommodate your request based on the availability of alternate schedules. This will be done by MUJ on a best-effort basis. However, you are required to send a rescheduling request 7 days before the scheduled date of the Batch start. 

Occasionally, due to various circumstances beyond our control, MUJ may change or cancel batch schedules. If we cancel the course/batch at our sole discretion in which you have enrolled and are not able to reschedule you into another course/batch that is acceptable to you, we will refund you 100% of the program fees you paid us at the time of placing the order for such course/batch that is cancelled by us.


Subject to your compliance with these Terms and the law, you may access and use the Services.

Your access to and use of the Services is for a limited period of time only and equal to the length or course validity period that is specified on the website against the respective course that you have enrolled.  You can reach out to the support desk by writing an email through an email at helpdesk@mujonline.edu.in, for details about the course that you are enrolling. You are required to capture the ‘name of the program’ in the email subject line. You shall cooperate and extend reasonable support with us to address your queries.

You will have access to the digital course content. Every module of the individual subject will have internal assessment including a quiz. All the courses will have internal assessments during the course of study and the final assessment at the end of each course. In all cases, you will be enabled with a schedule and you will get the exam notification. The candidates who absent themselves from the final examinations will be denoted as “AAA”, and who have appeared and failed will be represented as “F”. In all cases “AAA” and “F” will be treated as a “Repeater” and the candidate has to re-appear for the final assessment, as intimated by us. The candidates who have been denoted as “AAA” or “F” will get one or more chances to appear for the final assessments in the subsequent examinations and they will have to mandatorily appear and gain required credits to get the final course completion certificate. The final assessment for a particular course for a particular batch will be conducted as per the academic calendar published time to time.

We may offer You at our sole discretion for such additional period of access beyond the agreed course validity period, not exceeding twelve (12) months access, after enrolment to the respective course. You agree and confirm that you are only eligible for access till the validity period of courses enrolled as specified on the website and any other documents communicated to you from time to time, subject to the Terms of Use of website, and such access can be withdrawn at our discretion at any time and you will have no claims against us for any withdraw/restriction of access as aforesaid. 

By submitting the online course enrolment or registration form, you agree to enrol to the course and accept the Terms and your enrolment to the course and bound by any other applicable terms, policies and guidelines issued by us or third-party content and/or service provider from time to time.

We are not responsible for delays beyond our control: Where the provision of the courses (commencement of the first session of a course) is delayed beyond our control, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the delays. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us.


We are pleased to announce that all candidates who successfully completed the course including assessment, will be eligible for the applicable degree/certificate.


Where we provide content and materials in connection with the Services, including without limitation the tools, access to third party products and site, referred as “MUJ Content” or “Licensor Content” (as applicable). Any content uploaded or posted under the Services by you or End User is “Providers’ Content”. All the respective content remains the proprietary property of the person or licensor or entity supplying it (or their affiliates or third-party providers) and is protected, without limitation, pursuant to relevant copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the “MUJ Content” or “Licensor Content” (as applicable), for which you have enrolled and paid all requisite fees, solely for your personal, non-commercial, educational purpose, in accordance with the Terms associated with respective courses or Services. All other uses are expressly prohibited, without our prior written consent.

We respect all copyright, intellectual property rights, privacy and defamation and other laws relating to content and information and will not entertain any violation of such laws. Notwithstanding the foregoing, we do not screen the Providers’ Content and all use of the same by you at your own risk and we shall not have any liability for such use. No review or posting or appearance of the Providers’ Content on through the services on the website is intended to act as an endorsement or representation that any such content is free of violation of any copyright, intellectual property rights, privacy or any other laws or will suit a particular purpose or accurate or useful.

All rights not expressly granted herein under these terms are retained by respective content licensors and these terms do not grant any additional licenses (express or implied) for such third party content.

We and our third-party content material suppliers or licensors (as applicable) retain all the right title and interest in and to the website and the Services, including any copyright, patents, trade secrets, trademarks and other intellectual property rights.

The Terms does not grant or imply any rights to MUJ or its supplier or partner’s trademarks, trade names or logos. We retain all rights not expressly granted under these Terms and no other rights are granted.

You hereby authorize MUJ to use testimonials and your photographs for promotional activities.


The services, content, materials, providers’ content, courses, programmes, and other materials made available on or through the use of the services are provided “as is” and without any warranties of any kind, either express or implied. To the fullest extent permissible, MUJ and its affiliates, suppliers and vendors make no warranties, express or implied, guarantees, without limitation, implied warranties of title, non-infringement, accuracy, merchantability and fitness for a particular purpose and any warranties that may arise from courses of dealing or course of performance or usage of trade. MUJ and its suppliers, licensors and vendors do not warrant that the services will be uninterrupted, error-free or secure, that defects will be corrected, or that the services, the servers on which the services are hosted or any services available on any third party platform, are free of virus or other harmful components, no opinion, advice or statement of MUJ, its licensors, suppliers or vendors, whether through use of services or on third party platforms, or otherwise, will create any warranty. Your use of the Services, including without limitation any services provided on any third-party platform, are entirely at your own risk.


You agree to indemnify, defend and hold MUJ, its supplier, partner, licensor and their respective officers, directors, employee, consultants, representatives harmless from and against any and all claims, liability, damages, losses, costs and expenses (including attorneys’ fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third-party. Your indemnification obligation will survive the termination of these Terms and your use of the Services. MUJ reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with MUJ’s defence of such claim.


Neither we, nor any of our licensors, suppliers, vendors, and their respective officers, directors, employee, consultants, representatives are responsible or liable to you or to any other person for any indirect, consequential, punitive or special damages, of any character (including without limitation, damages for loss of business, loss of data or lost profits), whether in an action in contract, tort or otherwise, negligence, strict liability or other theory, arising out of or in connection with the Services and/or materials  including materials available through third-party platform submissions, any linked site or any code, product or service purchased, your unauthorised access to or alteration of your transmissions or data or confidential information, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with our Services, content and materials, including any programs, products and services available through third-party deliverables, platforms, submissions or other linked websites is to stop using the Services, materials, submissions, products, or linked third party sites, as applicable. The sole and exclusive total aggregate liability of MUJ for all damages, losses and cause of action, whether in contract, tort (including without limitation, negligence) or otherwise, shall be the total amount paid by you to MUJ for the program enrolled, in the twelve (12) months before the event giving rise to your claims.

No communication of any kind between you and MUJ or its representative constitute a waiver of any limitations of liability hereunder. We make no warranties of any kind, expressed or implied, with respect to any programs or Services sold on or through the website or partner sites. Multiple claims will not increase the monetary damages limit stated herein.


The Services may contain links to third-party sites. These linked sites are not under our control, and we are not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. These links are not provided as a convenience, and the inclusion of a link does not imply endorsements by us of the linked site. You are solely responsible for your interactions with the third parties. You use of third-party sites or services may be subject to third party’s terms and conditions as contained therein.


By using the Services on our website, you agree that we may communicate with you electronically regarding security, privacy, policy and administrative use issues relating to your use of the Services on these Terms. If we learn of a security systems breach, we may notify you electronically by posting a notice through the Services or sending an e-mail to your e-mail address specified when you signed up for the Services. Notice will be deemed to be delivered with twenty-four hours after an electronic mail has been sent on your registered valid e-mail address unless you notify us in advance that the registered e-mail address is invalid.

Any notice or other communication by you hereunder will be sent by email to helpdesk@mujonline.edu.in


This enrolment Terms/agreement and any claim or dispute arising out of, relating to or in connection with this Terms/agreement or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of India, without giving effect to its conflicts of law principles and referred to exclusive jurisdiction of the courts of Jaipur, Rajasthan, India.


For any support/queries, you may reach us or mail to helpdesk@mujonline.edu.in

All requests will be acknowledged within 48 Business Hours from the receipt of an email.

Escalation Matrix – email IDs for all requests /queries as follows:

1st Level Escalation: leadhelpdesk@mujonline.edu.in

2nd Level Escalation: director.dodlmuj@jaipur.manipal.edu.in


These Terms and any policies applicable to your use of Services constitute the entire understanding between you and us with respect to subject matter hereof and supersede all previous written or oral agreements between the parties with respect of subject matter. If any of these Terms is found to be illegal, void or unenforceable, then such specific provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms. A waiver of provision of these Terms may be only by a written instrument by the party entitled to such benefit of such provision. The failure of MUJ or any of its third-party service providers, or its licensors to act with respect to your breach or anyone else’s breach on any occasion and shall not constitute a waiver of its right to act or provision of Terms, with respect to future or similar breaches. The failure of MUJ to comply with these Terms because of an act of God, war, fire, riot, terrorism, earthquake, actions of the state, central or local government authorities or for any reason beyond the reasonable contract of MUJ, shall not be deemed a breach of these Terms.  The headings used in these Terms are for your convenience and reference. These headings do not limit or affect these Terms. The Terms, together with those items made a part of these terms by reference, make up the entire agreement between us, relating to the site. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither we nor any other party to these Terms shall have or hold itself out to any third party as having any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other party except as provided for herein or authorised in writing by the party to be bound. You agree and acknowledge that MUJ will be irreparably harmed by any breach of Terms by you or your End Users unauthorised use of the website or content or Services provided herein, and further, that monetary damages may not be sufficient remedy for such harm. You agreed that we shall be entitled without waiving any other rights or remedies and without further demonstration of irreparable harm or the inadequacy of monetary damages, to obtain injunctive or other equitable relief in the event of a breach of these Terms by you or your unauthorised use of the website or website content.


I understand that by checking the “I Agree” checkbox when prompted, I acknowledge that I have read, understood and that I agree to the Terms and conditions contained herein including Privacy Policy, and any other documents communicated from time to time.

Note that you must be 18 years of age or older to accept these terms and conditions. If you are less than 18 years of age, you must have a parent or guardian accept on your behalf. Checking the “I Agree” checkbox is a representation from you that you are at least 18 years of age. If you use this site from locations other than India, you are responsible for compliance with any and all applicable local laws.

I further confirm that my responses to quizzes, assessments, projects and other assignments under the respective program will be solely submitted by me. I further confirm that I will not engage in any other activities that will dishonestly improve my results or dishonestly improve or hurt the results of others.